Privacy Policy
Decorex Balloons
1500 South Willow St, Manchester, NH 03103
(603) 264-7552 | decorex_usa@hotmail.com
Last Updated: April 29, 2025
Decorex Balloons (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Event address or delivery location
- Payment information (processed securely through third-party processors)
- IP address and browser type (collected automatically via cookies)
- Usage data (pages visited, time on site, referring URLs)
2. How We Use Your Information
The information we collect is used to:
- Process and confirm orders
- Coordinate delivery and installation of decorations
- Send order confirmations and status updates
- Respond to customer inquiries and support requests
- Improve our website and services
- Comply with legal obligations
- Send promotional communications (only with your explicit consent)
⚠ CAN-SPAM Act: All marketing emails will include our physical address, a clear unsubscribe mechanism, and will not use deceptive subject lines.
3. Legal Bases for Processing (applicable under GDPR/CCPA where relevant)
- Contract performance: to fulfill your orders
- Legitimate interests: to improve our services and prevent fraud
- Legal obligation: to comply with applicable laws
- Consent: for marketing communications
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data with:
- Payment processors (e.g., Stripe, PayPal, Square) solely to process transactions
- Service providers who assist in our operations, under confidentiality agreements
- Law enforcement or government agencies when required by law
- Business successors in the event of a merger or acquisition
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
- Essential cookies: required for the website to function
- Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: to show relevant advertisements (only with consent)
You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.
⚠ In compliance with applicable state privacy laws, we honor browser-based opt-out signals where technically feasible.
6. Marketing Communications
We will only send promotional communications if you have given your explicit consent. You may opt out at any time by:
- Clicking the “Unsubscribe” link in any email
- Replying “STOP” to any text message
- Contacting us directly at decorex_usa@hotmail.com
We will process opt-out requests within 10 business days, as required by the CAN-SPAM Act.
7. Your Rights
Depending on your state of residence, you may have the following rights:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data (subject to legal exceptions)
- Opt-out of sale: we do not sell personal data
- Non-discrimination: we will not discriminate against you for exercising your rights
To exercise any of these rights, contact us at decorex_usa@hotmail.com. We will respond within 45 days, as required by applicable law.
⚠ California Residents (CCPA/CPRA): You have the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Transaction records are typically retained for 7 years for tax and accounting purposes.
9. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission. However, no method of transmission over the Internet is 100% secure.
10. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted at:
https://decorexballoons.com/privacy-policies/
We will indicate the date of the most recent update at the top of this page.
13. Contact
For questions about this Privacy Policy or to exercise your rights, contact us:
- Phone: (603) 264-7552
- Email: decorex_usa@hotmail.com
- Address: 1500 South Willow St, Manchester, NH 03103